Terms & Conditions

serafino wine SALEs

Not to be used in conjunction with any other offer.
Excludes Vino Club 10% discount.
Excludes offers, vouchers & membership.
Excludes Terremoto, Sharktooth & Wine Packs.
Discount will be applied at checkout on the final amount.
Please allow 7-14 days for delivery of your order.

Delivery and returns

We are committed to resolving any problems that our clients experience with product delivery. If you have any questions or issues regarding the delivery of your products, please contact us on (08) 8323 0157.

Sale of alcohol

It is illegal to sell alcohol to persons under 18 years of age. By entering into a sale to purchase our wines, you are certifying that you are 18 years of age or older.

Sale of Gift Vouchers

Gift Voucher cannot be exchanged for cash. It cannot be replaced if lost or stolen. This voucher expires 3 years after the date of issue. Vouchers must be used in one transaction. Accommodation is subject to availability, please book well in advance for the peak season.  Promotional vouchers are not to be used in conjunction with any other offers and are to be used in one transaction.  Promotional vouchers also exclude the 10% Vino discount.


Vintages are subject to change without notice, although every attempt will be made to notify customers by email or telephone prior to dispatch of stock.

Delivery Policy

Serafino Wines will deliver within Australia and Internationally.  If you wish to deliver to an International destination, please contact 08 8323 0157 and we will be able to asisst you.

Our delivery carriers

Serafino Wines despatches wine purchases with  Australia Post and APD to deliver to all states and territories. All companies are committed to providing Serafino Wines with a high-quality parcel service and is able to provide consistent on-time delivery through their modern and efficient networks.

Where do we deliver?

Serafino Wines can deliver to anywhere in Australia and Internationally. If you are unsure whether we can deliver to the area that you live in, please contact us on (08) 8323 0157. Please note that all Australia Post deliveries to rural areas will be left at the local Post Office. Please note that for ease of delivery and tracking, we prefer that where possible you provide a Business Delivery Address. Your purchases can then be delivered during normal business hours and signed for upon receipt.

Delivery charges and shipping policy

There is no minimum or maximum wine orders.
Delivery costs:
 If a Serafino member, delivery is free with 12 bottles ore more.  Guest check out, freight will be calculated at check out.
For Norfolk Island, Christmas Islands, Cocoa Islands and Antarctica deliveries please contact us directly.
Australian registered post: Delivery in 2-10 working days.

Serafino club members

The winery is committed to your privacy and your personal information remains yours and may only be used for the purposes of communicating the winery offers only.  The winery has a privacy policy that details our commitment to your privacy.  If you no longer wish to receive special offers and marketing information please contact the winery at admin@serafinowines.com.au.


Serafino offers a choice of two Wine Clubs.  The options are "Winemakers Club" or "Choice your own". I hereby authorise Serafino wines to deduct my chosen credit card prior to despatch.  You can choose your delivery frequency - 1 year, 3 months or 6 months.

You will receive a reminder email prior to your club shipment. With complete control and ease, you will be able to change, manage, skip, pause, cancel and increase your shipment by simply contacting your personal wine concierge.

Purchasing additional wine can be made at any time and your locked in members discount will automatically be applied. You can cancel your membership at any time after the first year.

Refunds cannot be issued once your wine order has been despatched.

Click here to view the options available.

Calling cards

Occasionally Australia Post may leave your purchases at the local Post Office as they have been unable to deliver to your specified delivery address. In this instance Australia Post will leave a Calling Card for you, advising the location of your purchases. If Australia Post does not hear from you within 7 days of leaving a Calling Card, they will contact Serafino Wines to clarify further action.

Returns Policy

If there is a fault with any Serafino wine, replacement will be made with currently available vintage stock. Please contact (08) 8323 0157 to notify of any faulty product. Refunds will not be provided unless by mutual agreement.
Risk and Title in the goods passes to the customer upon delivery of the goods to the nominated address. Refunds will not be granted on sale items.

Undeliverable goods

The carrier will advise Serafino Wines if they are unable to deliver a particular item. We will then attempt to contact you to arrange re-delivery.


A person who delivers alcohol must be aged 18 years or above.

If it is clear to the delivery person that the recipient of the delivery is 18 years or above, they must:

Obtain a signed declaration (electronic or hardcopy) from the person accepting the delivery stating their name and that they are 18 or over and keep a copy of the signed declaration for one year following the delivery.

If it isn’t clear if the person receiving the delivery is 18 years or above, the delivery person must:

View an approved form of identification, such as an Australian driver’s licence or a current passport and keep a record of the type of ID produced, the name and date of birth, and the address where the liquor was delivered, for one year following the delivery. 

A minor can be fined if they lie about their age, or if they show false evidence of age/identity in order to take delivery of liquor.


Our receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Serafino reserves the right at any time after receipt of your order to accept or decline your order for any reason. 

Serafino reserves the right to cancel an order in the event of a incorrect pricing or typing error.

Serafino reserves the right to modify the terms, conditions and notices contained on this the website without notice to you. Your continued use of this website after any such change constitutes your agreement to such change. Serafino Wines further reserves the right to change prices and other information on the website at any time without notice to you. The posting of prices and other terms of sale on this web site shall not constitute a binding agreement and Serafino Wines is not obliged to sell products on such terms.

Group tastings

Click here to review our terms and conditions.

Contact information

Serafino Wines Head Office
Kangarilla Road,
McLaren Vale SA 5171
T: +61 8 8323 0157
F: +61 8 8323 0158
E: admin@serafinowines.com.au