Terms & Conditions

Terms and conditions for feast & beats stall holders only

Delivery and returns

We are committed to resolving any problems that our clients experience with product delivery. If you have any questions or issues regarding the delivery of your products, please contact us on (08) 8323 0157.

Sale of alcohol

It is illegal to sell alcohol to persons under 18 years of age. By entering into a sale to purchase our wines, you are certifying that you are 18 years of age or older.

Sale of Gift Vouchers

Gift Voucher cannot be exchanged for cash. It cannot be replaced if lost or stolen. This card expires 6 months after the date of issue. Vouchers must be used in one transaction. Accommodation is subject to availability, please book well in advance for the peak season.

Vintages

Vintages are subject to change without notice, although every attempt will be made to notify customers by email or telephone prior to dispatch of stock.

Delivery Policy

Serafino Wines will deliver within Australia and Internationally.  If you wish to deliver to an International destination, please contact 08 8323 0157 and we will be able to asisst you.

Our delivery carriers

Currently Serafino Wines usess Australia Post, APD or Fastway to deliver to all states and territories. All companies are committed to providing Serafino Wines with a high-quality parcel service and is able to provide consistent on-time delivery through their modern and efficient networks.

Where do we deliver?

Serafino Wines can deliver to anywhere in Australia and Internationally. If you are unsure whether we can deliver to the area that you live in, please contact us on (08) 8323 0157. Please note that all Australia Post deliveries to rural areas will be left at the local Post Office. Please note that for ease of delivery and tracking, we prefer that where possible you provide a Business Delivery Address. Your purchases can then be delivered during normal business hours and signed for upon receipt.

Delivery charges and shipping policy

All orders must consist of one or more half dozens (6 bottles).
Delivery costs:
 The Following freight charges apply per case up to and including 12 bottles - $10 per case
For Norfolk Island, Christmas Islands, Cocoa Islands and Antarctica deliveries please contact us directly.
Australian registered post: Delivery in 2-10 working days.

Serafino Vino club members

No discount applies to Serafino Terremoto, Sharktooth, cleanskin or sale products.
The winery is committed to your privacy and your personal information remains yours and may only be used for the purposes of communicating the winery offers only.  The winery has a privacy policy that details our commitment to your privacy.  If you no longer wish to receive special offers and marketing information please contact the winery at admin@serafinowines.com.au.

Serafino Best Sellers & Serafino Premium Best Sellers Club

If I have chosen the Best Sellers Mixed Dozen Club I hereby authorise Serafino wines to deduct my chosen credit card twice a year for $149 and dispatch my wine to the chosen shipping address.
If I have chosen the Premium Best Sellers Mixed Dozen Club I hereby authorise Serafino wines to deduct my chosen credit card twice a year for $295 and dispatch my wine to my chosen shipping address.
If I join either the Bests Sellers Mixed Dozen Club or Premium Best Sellers Mixed Dozen Club, I am committed to be part of the club for 12 months.
I will receive an email 2 weeks prior to dispatch outlining the details of my delivery. Dispatch and billing will occur automatically if I do not respond to this email.
I can modify or increase my order at any time  prior  to the dispatch date. If I choose to increase my order I will be charged the value of that amount minus the wine club discount of 10% with no handling cost or delivery fee.
Opt out at anytime without any cancellation fee, payment for the first dispatch is non refundable.
It is my responsibility to notify Serafino of any credit card, shipping or preference changes.

Calling cards

Occasionally Australia Post may leave your purchases at the local Post Office as they have been unable to deliver to your specified delivery address. In this instance Australia Post will leave a Calling Card for you, advising the location of your purchases. If Australia Post does not hear from you within 7 days of leaving a Calling Card, they will contact Serafino Wines to clarify further action.

Returns Policy

If there is a fault with any Serafino wine, replacement will be made with currently available vintage stock. Please contact (08) 8323 0157 to notify of any faulty product. Refunds will not be provided unless by mutual agreement.
Risk and Title in the goods passes to the customer upon delivery of the goods to the nominated address. Refunds will not be granted on sale items.

Undeliverable goods

The carrier will advise Serafino Wines if they are unable to deliver a particular item. We will then attempt to contact you to arrange re-delivery.

PRICE

Our receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Serafino reserves the right at any time after receipt of your order to accept or decline your order for any reason. 

Serafino reserves the right to modify the terms, conditions and notices contained on this the website without notice to you. Your continued use of this website after any such change constitutes your agreement to such change. Serafino Wines further reserves the right to change prices and other information on the website at any time without notice to you. The posting of prices and other terms of sale on this web site shall not constitute a binding agreement and Serafino Wines is not obliged to sell products on such terms.

Contact information

Serafino Wines Head Office
Kangarilla Road,
McLaren Vale SA 5171
Australia
T: +61 8 8323 0157
F: +61 8 8323 0158
E: admin@serafinowines.com.au