Frequently asked questions

DELIVERY AND RETURNS

We are committed to resolving any problems that our clients experience with product delivery. If you have any questions or issues regarding the delivery of your products, please contact us on (08) 8323 0157.

VINTAGES

Vintages are subject to change without notice, although every attempt will be made to notify customers by email or telephone prior to dispatch of stock.

DELIVERY POLICY

Serafino Wines will deliver within Australia and Internationally.  If you wish to deliver to an International destination, please contact 08 8323 0157 and we will be able to asisst you.  International freight charges can be downloaded below.

OUR DELIVERY CARRIERS

Currently Serafino Wines usess Australia Post, APD or Fastway to deliver to all states and territories. All companies are committed to providing Serafino Wines with a high-quality parcel service and is able to provide consistent on-time delivery through their modern and efficient networks.

WHERE DO WE DELIVER?

Serafino Wines can deliver to anywhere in Australia and Internationally. If you are unsure whether we can deliver to the area that you live in, please contact us on (08) 8323 0157. Please note that all Australia Post deliveries to rural areas will be left at the local Post Office. Please note that for ease of delivery and tracking, we prefer that where possible you provide a Business Delivery Address. Your purchases can then be delivered during normal business hours and signed for upon receipt.

DELIVERY CHARGES AND SHIPPING POLICY

All orders must consist of one or more half dozens (6 bottles).
Australian registered post and other carriers: Delivery in 3-10 working days.

International Freight Charges