Terms & Conditions of Membership – Serafino Wine Club

Welcome to the Serafino Wine Club! By joining the Serafino Wine Club, you agree to the following terms and conditions:

Membership Benefits

1. Discounts:

   • Receive up to 20% off on all regularly priced wines.
   • Discounts do not apply to special offers, already discounted wines, or wine bundles.

2. Exclusive Access:

   • Enjoy members-only wines, events, and exclusive experiences.

3. Priority Access:

   • Early-bird access to new wine releases, back-vintage museum wines, and seasonal sales.

4. Complimentary Tastings:

   • One complimentary wine tasting session per year for you and up to 4 guests.

5. Dining Discounts:

   • 10% discount at Serafino Restaurant for bookings of up to 4 guests.

6. Accommodation Discounts:

   • 10% discount on Serafino accommodation bookings (valid for one room only, minimum 2-night stay).

7. Flexibility:

   • Customize your wine selections and delivery frequency.
   • Skip one dispatch every 2 years without losing your membership status.

8. Cancellation Policy:

   • Cancel your membership anytime after the first 12 months of membership.

9. Club Concierge:

   • Dedicated assistance for all membership and Serafino-related enquiries.

10. Rewards:

    • Loyalty rewards and referral bonuses for introducing friends to the club.

11. Free Shipping:

    • Free shipping on orders of 12 bottles or more within Australia.

Membership Requirements

1. Eligibility:

   • Membership is open to individuals aged 18 years or older. Proof of age may be required.

2. Minimum Commitment:

   • A minimum 12-month membership commitment is required before cancellation.

3. Flexibility Clause:

   • Members are permitted to skip one dispatch every 2 years without penalty.

4. Payment Terms:

   • All wine club packs and purchases must be prepaid. Failed payments may result in suspension or cancellation of membership.

5. Shipping Conditions:

• Free shipping is applicable to orders of 12 bottles or more within Australia. For smaller orders, standard shipping fees may apply.

Cancellation Policy

1. Cancellation After First Year:

   • Membership may be canceled anytime after the initial 12 months by notifying the club in writing or through the member portal.

2. Refunds:

   • Refunds are not provided for any benefits already used or fulfilled during the membership period.

Additional Terms

1. Changes to Benefits:

   • Serafino reserves the right to update or amend membership benefits and discounts. Members will be notified in advance of any significant changes.

2. Event Participation:

   • Participation in events may be subject to availability and additional terms.

3. Personal Information:

   • By joining, members consent to Serafino using their contact information to communicate club updates, offers, and other relevant information.

4. Transferability:

   • Membership benefits are non-transferable and intended for the registered member only.

By joining the Serafino Wine Club, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you have any questions or require assistance, please contact the Serafino Wine Club Concierge.

Contact Information:
Serafino Wine Club Concierge
Email: cellardoor@serafinowines.com.au
Phone: +61883230157
Website: https://serafinowines.com.au/